Terms & Conditions

These Terms govern two separate relationships: (a) between OurGate and the hospitality companies ("Hosts") that create accounts to manage bookings and verify guests, and (b) between OurGate and the individual guests ("Guests") who upload identity documents to confirm a specific reservation. By creating a Host account, or by submitting identity information through a guest verification link, you agree to the applicable sections below.

• From Hosts: business and contact details, property information, booking records, and payment details processed by our payment partner (Razorpay).
• From Guests: full name and phone number (as entered by the Host at booking time), a one-time password sent to that phone number for verification, and a photograph of a government-issued identity document (Aadhaar, passport, driving licence, or voter ID) that the Guest voluntarily uploads.

Guest identity documents are collected for one purpose only: to confirm that the person checking in matches the name on the booking, as requested by the Host for their own compliance and safety records. We do not use this data for marketing, profiling, or any purpose unrelated to the specific booking it was collected for.

Uploaded identity documents may be analyzed by an automated system (including third-party AI models) to check that the document type matches what was selected and that the name on the document reasonably matches the name on the booking. This automated check assists a human reviewer at the Host company — it does not make a final accept/reject decision on its own in every case, and a Host may always review the submission manually.

Identity documents are stored in an access-controlled cloud storage bucket and are never made publicly accessible. They are retrieved only through short-lived, single use links generated at the moment a Host with the correct permissions needs to view them. Booking and account data is stored in a managed database with restricted access.

We retain Guest identity documents to support the Host's own record-keeping and compliance needs, unless a deletion request is made (see Section 7) or the Host account is closed and its data purged. Hosts are responsible for complying with any retention obligations that apply to their own business.

A Guest may, at any time:

• Request a copy of the identity data held about them for a specific booking.
• Request that their uploaded identity document be deleted.
• Withdraw consent for future processing, which may prevent completing a booking's verification.

These rights are made available in line with the principles of India's Digital Personal Data Protection Act (DPDPA), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). Requests can be made through the verification link itself or by contacting the Host directly.

We share Guest data with: the Host who created the booking (for verification purposes only); our cloud storage and database infrastructure providers, who process data on our behalf under standard processing terms; our SMS provider, to deliver one-time passwords; and an AI provider, to perform the automated document check described in Section 4. We do not sell Guest data to any third party.

Hosts are responsible for the accuracy of the booking details they enter, for lawfully obtaining a Guest's consent before generating a verification link on their behalf, and for how they use verified Guest information after it leaves this platform (for example, in their own property records).

OurGate provides identity verification tooling on an "as is" basis. We do not guarantee that automated document checks are error-free, and Hosts remain responsible for their own final verification decisions. To the fullest extent permitted by law, OurGate's liability for any claim arising from use of the platform is limited to the fees paid by the Host in the twelve months preceding the claim.

Hosts agree to indemnify and hold OurGate harmless from any claim, loss, or damage arising from the Host's misuse of the platform, breach of these Terms, or violation of applicable law in the course of collecting, using, or handling Guest data obtained through the platform.

OurGate is not liable for any delay or failure to perform caused by events beyond its reasonable control, including internet or telecommunications outages, failures of third-party infrastructure or payment providers, or other circumstances outside its reasonable control.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation between the parties; if unresolved within thirty days, the dispute shall be subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh, India.

If any provision of these Terms is found unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions continue in full force and effect.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the platform after a change constitutes acceptance of the updated Terms.

Questions about these Terms can be directed to urbanescape09@gmail.com or by phone at 9958780399. In accordance with India's Digital Personal Data Protection Act and applicable IT Rules, grievances relating to these Terms or to data handled under them may be addressed to our Grievance Officer at the same email address; we aim to acknowledge grievances within a reasonable time and resolve them promptly.